Privacy Policy

Last Updated: December 2024

Introduction

At Apex Transformation, we prioritize the protection of your personal information. This Privacy Policy outlines our practices for collecting, using, and safeguarding your data during your interactions with our coaching services.

Information We Collect

Personal Information

We collect information necessary for providing our coaching services:

  • Basic contact details
  • Professional background information
  • Career objectives and goals
  • Development areas and preferences

Service Usage Information

We gather data about how you interact with our services:

  • Session attendance and participation
  • Progress tracking information
  • Feedback and assessment responses
  • Communication preferences

How We Use Your Information

Your information helps us deliver and improve our services:

  • Personalizing coaching programs
  • Tracking progress and development
  • Improving service quality
  • Managing coaching relationships
  • Ensuring program effectiveness

Data Protection

We implement robust security measures to protect your information:

  • Secure data storage systems
  • Access control protocols
  • Regular security assessments
  • Staff training on data protection
  • Incident response procedures

Your Rights

You have specific rights regarding your personal information:

  • Accessing your personal data
  • Requesting data corrections
  • Withdrawing consent
  • Requesting data deletion
  • Obtaining data portability

Data Retention

We retain your information for the duration necessary to:

  • Deliver coaching services
  • Maintain service records
  • Comply with legal obligations
  • Support business operations

Legal Compliance

We adhere to South African data protection laws and regulations, including:

  • Protection of Personal Information Act (POPIA)
  • Consumer Protection Act
  • Electronic Communications Act

Changes to This Policy

We may update this policy to reflect changes in our practices or legal requirements. We encourage regular review of this policy to stay informed about our privacy practices.

Contact Information

For privacy-related inquiries or requests, contact our Privacy Officer at our Pretoria office.

Address: 291 Veale Street, Brooklyn, Pretoria, 0181, South Africa

Phone: +27 12 547 9231